Category Archives: Guest Blogs

This section of blogs from out prestigious guest bloggers

Becoming an Owner-Operator

Many professional drivers dream about owning their own tractor. For many, it’s a way to have more control over their schedule, but for others it’s more about the pride of ownership. Either way, the difference between moving from company driver to owner-operator involves more than a name change on the vehicle title.

An owner-operator is no longer a professional driver as much as he or she is a business owner. Instead of making a phone call to your carrier when your tire is flat, you make a phone call to a repair shop, and that involves a credit card number. In fact, nearly everything you do as an owner-operator requires a credit card or a healthy checking account.

The challenge is in managing more than your schedule; you now need to manage the business side of the operation as well. Joe Robinson, author of “Work to Live,” identified a list of characteristics shared by the most successful entrepreneurs. Using a University of Maryland study by J. Robert Baum and Edwin Locke, the researches found the following seven traits successful business owners share.

Tenacity, or determination and persistence, is vital for anyone who decides to take the financial risk of owning a truck. There will be a lot of setbacks and obstacles that will get in the way of your progress, so a focus on the long-term goal is vital. A mechanical breakdown or personal setback will make you question whether you can survive the challenge, but tenacity will keep you going.

The second trait is passion. Without “an intense desire or enthusiasm” for your business, you’ll fail. If your goal is merely to make money, you might be able to accomplish that in other ways. Most owner-operators have a passion for the lifestyle or they wouldn’t invest a large amount of money into a big truck.

The authors use the phrase, “tolerance of ambiguity” to describe the characteristic toward risk-taking, or an acceptance of potential failure. Ask any business owner what keeps him or her up at night and they’ll quickly give you a list of their fears. From paying bills to making a career mistake, the uncertainty over your future success keeps many people from taking a risk as an owner-operator.

Without a vision, an entrepreneur wouldn’t be able to see a better future as a business owner. Identifying an opportunity means looking forward and making that chance into a reality. Maybe it’s a great deal on a truck that made you start thinking about leasing to a carrier instead of just driving for them. Every trucking company today started with someone who had a vision when they bought that first truck.

An entrepreneur must have self-confidence and the belief that he or she can and will succeed in their new venture. Knowing that you are going to provide a service that is desired and needed should give you the security in moving into a new opportunity. If you lack belief in yourself you won’t succeed.

The sixth characteristic of a successful entrepreneur is flexibility. You must be able to react quickly and respond to changes in your business. If you depend on one customer and lose that contract, you’ll need to be ready with a back up plan to implement right away. Being flexible means you will be more adept at dealing with change.

The final trait needed to be successful as a business owner is the tendency to break rules. No, this doesn’t mean running over the speed limit or lying on your tax return, it means that a tendency to take risks will help you move beyond your peers’ comfort zone. That’s what makes a good entrepreneur:  the ability to defy conventional wisdom.

If you’re thinking about becoming an owner-operator and you are concerned about whether you have it in you or not, consider these traits of successful business owners before you take the first step. If you feel confident that you can be flexible and self confident in making your vision a reality, then go for it!

 

Eight things your neighbor probably doesn’t understand about professional drivers

The public perception of professional drivers has often been based on misunderstanding due to the media and movie industry’s portrayal of these hard working men and women. Although there are numerous image campaigns in the trucking industry, most of them focus on the importance of the industry itself instead of trying to change the image of the person behind the wheel.

Your neighbor might not understand what your life is like as a professional driver and more importantly, how your job affects their lifestyle. Here are eight things your neighbor probably doesn’t know about you, but should. This list isn’t comprehensive and I’m sure you can think of many more things you’d like your friends to know about your career, but this is a start. Continue reading

Thanksgiving and Giving Thanks

As the leaves turn to bright colors and drop from the trees, we anticipate a change in seasons and the coming of winter holidays. November in the U.S., October in Canada, brings Thanksgiving and a time to reflect on the past year as we share the day with our family and friends.

Thanksgiving was designed as a day of giving thanks for the blessing of the harvest. In the U.S., we attribute the observation to the Pilgrims who emigrated from England to the land of opportunity. Some of these settlers moved north into Canada and the traditions were observed in their new environment.

For many, the holiday is a day off from work; although in the trucking industry, that’s not as common. We combine family, friends, and food and, perhaps a parade or football game on television. The focus is on the important things we all share and how our lives are better because of these people and things.

Regardless of our financial or physical situation, we all have something to be thankful for this year. Robert Quillen, an American journalist, once said, “If you count all your assets, you always show a profit.”

If you’re still not ready to spend the day focusing on things you should be thankful for, consider your health. People who count their blessings are healthier and happier than those who don’t. A 2003 survey in the Journal of Personality and Social Psychology suggests keeping a list of things you are thankful for will give you a better outlook on life and a more positive attitude.

For students, grateful high-schoolers have better grades and more positive social interaction according to a 2010 study in the Journal of Happiness studies. They are also less depressed than their peers. So encourage your children to be thankful each day, but especially on Thanksgiving.

If you have trouble falling asleep, try making a list of things you are thankful for and you’ll not only fall asleep faster, you’ll stay asleep longer according the an article in the journal of Applied Psychology called Health and Well-Being.

Grateful people make better friends and often have better relationships with their spouse or partner and help promote team happiness when they are involved in team sports (Huffington Post, November, 2012).

Most importantly, being thankful can reduce hypertension and the chance of sudden death for those with coronary artery disease or congestive heart failure (according to a study in the American Journal of Cardiology, 1995). Your immune system also benefits from a positive attitude according to a University of Utah study on law students and pessimism.

Eating turkey and reclining in front of the television might not be the most healthy way to spend a holiday, but if you integrate thankfulness and gratitude you can offset some of the negative effects of the food and lack of activity.

A wikiHow article offers six steps to being more thankful.

1) Relax (reduce anger and frustration to allow positive thoughts)

2) Live in the moment (stop dwelling on the past)

3) Focus on using your senses:  smell, savor, touch, and listen

4) Cherish lightheartedness, like laughter, affection and playfulness

5) Take a vacation (even if it’s a day away from work)

6) Keep a gratitude journal. It’ll remind you of things you have been grateful for in the past.

Giving thanks takes practice, but over time it becomes less challenging and will help make your overall attitude more positive. Thanksgiving is intended as a day to give as a reason to reflect on all the things we should be thankful for.

Have a wonderful Thanksgiving from all of us at Women In Trucking Association.

Women in business, includes women in trucks!

In the wake of “Lean In” and other recent books touting the need for more women in leadership roles, I wondered how some of their revelations could be applied to women in the trucking industry.

Instead of focusing on the executive suite, how do some of these findings affect the rare (5 percent in the U.S. and 3 percent in Canada) woman who has chosen a career as a professional driver?

First, research has revealed that men will apply for a position (and assume they can meet the criteria) when they have sixty percent of the qualifications listed for the job. For women, the number is one hundred percent. She won’t even apply for a job if she feels there is an aspect of the role that she hasn’t mastered.

In effect, a man will assume he can learn the other requirements and a woman assumes she must already know them. How might this affect the driver population as a recruiting issue?

While backing and shifting are two of the most difficult skills a driver must have (or learn), a man might go for the job and figure out a way to grow into the needed skills. For women, these skills might prove to be in the forty percent of the job requirement they feel they don’t already have and so she will refrain from applying.

How can we convince these women they can and will master these skills?

Another study found that men are often hired for their potential, but women are hired based on what they have accomplished. How might this affect your recruiting efforts?

The days of hiring those strapping young farm boys are over. As more automation replaces the family farm, the kids who drove tractors, bailers, and corn harvestors at the age of twelve are gone.

Today, many of the drivers recruited into the industry come from almost every walk of life, from attorney to nurse to construction worker. The guy with limited experience driving the forklift in a warehouse may often be hired before his female co-worker from the assembly line.

Experience trumps potential and for professional drivers, this attitude too often favors men.

One more factor that affects hiring practices relating to gender relates to how we credit those around us. It has been found that men give themselves credit for their accomplishments, where women, too often, give credit to others.

How could this affect our hiring and the retention of female drivers? Is it more typical for guys to need the support of those around them or is that an attribute that women are more likely to experience? If it`s been proven that women look toward their peers for encouragement and advice, then we need to consider how this might affect them in their role as a professional driver.

In fact, many women who enter the trucking industry find themselves in an environment that is less than supportive and sometimes even hostile. Ask any female driver how SOME of her male colleagues treat her on the road or at the truck stop on the CB and you’ll hear stories about a few drivers who feel women shouldn’t be sharing the road in an 18 wheeler.

How sad. Despite how remote the incident, no woman should ever have to listen to a peer harass her when she’s just doing her job.

Most drivers are supportive and accommodating, but the one or two vocal jerks on the road always seem to be the loudest.

A supportive environment, an employer who understands how to remove bias in hiring, and a job that is free from harassment will help us attract and retain more women in trucking.

Next week: Free Webinar exclusive to WIT members

Women In Trucking Association is offering its members a FREE webinar event called Taking Your Business to the Next Level Join industry leader and executive coach with TranStrategy Partners, Joel McGinley, as he presents strategies and tactics for creating a world class business no matter what size company you are.

Developing a world class business is not just for the large business; any business that chooses can be a world class business. Joel will walk you through strategies and tactics that help you understand:

  • How to manage your people to achieve consistent high performance all the time.
  • How to create a thriving company culture that propels your business forward.
  • What and how to use value maximizing key performance indicators in your business.

This success building webinar is at 3 p.m. EDT, Sept. 10, and last approximately 90 minutes with opportunities for questions and answers. Register now!

Take advantage of this TranStrategy Partners webinar offering exlusive to WIT Members!

What’s your image!

Image is defined in one dictionary as “a mental representation.” In other words, it’s the picture in your mind that appears when someone mentions a word. For example, when you hear the word “nut,” you could imagine anything from a piece of metal that accompanies a screw or something you eat, such as a cashew or walnut, or even a person who you think is a little bit goofy.

Ask the non-trucking public to describe a “trucker” and you may hear words such as man, burley, and uneducated. When you change the words to “professional driver” you might hear a few more positive descriptive words, but not always.

Most of us agree that the trucking industry has an image problem and it all relates to the perception of those who don’t understand the importance and value of our industry. This could be due to the mental representation they have in their minds of “truckers.”

How many movies or television shows have depicted drivers as less than desirable neighbors? From Thelma and Louise to Duel, the drivers aren’t always the nicest guys on the road.

For those of us employed in the trucking industry, we each represent a segment, or a mental representation, to our neighbors and friends. Whether you are a driver, dispatcher, sales representative, safety professional, or technician, the people you meet will tie your affiliation to the trucking industry in their “mental representation.”

You might be the only professional driver in your church or the only diesel mechanic in your neighborhood. The image you leave these people with is one they will associate with your profession. Whether that is fair or not isn’t the issue, our minds just find a way to stereotype in the future what has been known to us in the past.

So, how does your personal image contribute to the one the industry is currently dealing with? If you’re wearing sweat pants and a nasty t-shirt to the grocery store on Saturday after a long trip without a shower, the clerk will (unfortunately) create a mental representation about you.

What if you were clean, dressed nicely, and smiled a lot? Wouldn’t that create a different image in someone’s mind about who you are and what you do for a living? Is it fair for someone to associate one person with an entire industry? No, but does it happen? Yes.

Think about the story about the blind men and the elephant. Each man felt a different part of the animal and came to his own conclusions about what an elephant looked like. One felt the tusks and assumed that all elephants were smooth and pointed. Another one felt the elephant’s skin and assumed that all elephants were coarse, and another blind man felt the trunk and thought the beasts were round and flexible. The story illustrates the different perspectives of the blind men. Each one had their own mental image of the elephant and they were all correct, but they were all wrong as well.

Don’t let the image of an industry be lowered because of your actions and your appearance. Think about how you represent your fellow drivers, managers, owners, and other colleagues in trucking. Although you are one small piece of a large group, you might be the only person your neighbor meets from your carrier.

If you truly care about the image of our industry, then take responsibility for your small part of it. Think about the elephant and the blind men and how their mental image was created by only touching a part of the animal.

We lament the fact that the motoring public doesn’t seem to understand the importance of the trucking industry, the professionalism of the drivers, and the skills needed to transport goods in a safe, efficient manner. You can change that.

Make sure the image you portray leaves a positive mental representation with everyone you meet. We can change their perception, one person at a time.

Address obstacles to encourage women to enter careers in the trucking industry

Part of the mission of Women In Trucking is to address obstacles that might keep women from entering the industry. One of the first questions often asked is, “what are these obstacles?” While there are numerous things that might limit the number of women who consider careers in trucking, the most crucial one is about image. From the outside, we don’t appear to be very female focused.

Not only does the trucking industry have a very male dominated culture, we haven’t always reached out to women to invite them to join us. Look around you at any public event and then start asking the women there if they would like a job as a professional driver, mechanic or safety director. The typical reaction is one of disbelief.

We’ve heard comments ranging from, “I’m not mechanically minded,” to “I’m not strong enough,” to “I can’t drive a stick shift.” While men might often have the same response, our goal is to tell women that they CAN drive, fix, own, sell or dispatch trucks and that the industry wants and needs them.

In addition to getting this message to the potential driver population, we need to show the non-trucking public that women are already doing these jobs – and have been for many years.

How does Women In Trucking Association work toward changing this image? Here are some of the ways we’ve been successful in reaching women who might not have considered a career in the trucking industry.

First, by being a resource about women in the industry, we are often asked for quotes or to contribute to articles in the mainstream media. On many occasions, our staff or members are given the opportunity to appear on television or radio and reach beyond our own trucking community.

In April 2010 Chicago’s CBS Channel 2 interviewed Pat Sterling of Diva Trucking to talk about her status as a minority business owner-operator. In 2007 WIT board member and professional driver, Maggie Peterson, was interviewed for a Wall Street Journal article about truck driving championships. In 2008 WIT member Daren Baird appeared on the Today Show where she gave Meredith Vieira a ride in her big rig.

WIT member Shannon Smith was featured in a book, Hidden America by Jeanne Marie Laska, who read about Smith in an article from Women In Trucking. Oprah included a story about her in the May 2012 O Magazine with a circulation of 2.5 million readers. The article then led to an appearance on the Ricki Lake Show, where Smith gave Ricki a driving lesson aired to nearly 100,000 viewers.

Events such as the “Influential Woman in Trucking Award” sponsored by Navistar provide great exposure for the women in leadership roles in our industry. The annual Salute to Women Behind the Wheel event held each March in Louisville, Kentucky, highlights the accomplishments of hundreds of female professional drivers.

Sporting events give us the chance to reach a greater audience, especially when they are broadcast on national television. In 2010, the LA Sparks held an event to honor Lisa Leslie’s mom, Christine Leslie-Espinoza, who supported Lisa and her siblings as a professional driver. The Minnesota Lynx held a special Women In Trucking night in 2011 and this year the Cleveland Indians hosted a Women In Transportation event during a game against the Texas Rangers.

Sports fans might have seen the Women In Trucking “Salute to the Women Behind the Wheel” commercial that was aired on ESPN during the Humanitarian Bowl in 2010 and the Famous Potato Bowl in 2011.

The WIT President/CEO is often invited to speak at non-trucking industry events, such as the Pinellas Technical College graduation ceremony in Florida. Voie has addressed high school girls in Indiana during a Wider Opportunities for Women day and college aged women at the University of Iowa Logistics Conference. Voie speaks to civic groups such as the Rotary, Lions and Zonta International organizations.

The exposure WIT has brought to the need for more women in transportation careers has resulted in roundtable discussions with regulatory officials and legislators. Recent White House invitations include the commemoration of the 50th anniversary of the Equal Pay Act, panel discussions to encourage women to seek careers in transportation, meetings to address harassment issues and joint meetings with the departments of Labor and Education to define skill sets for teenagers to steer them into transportation related jobs.

In July of 2012, Women In Trucking received an award from the White House for being a “Transportation Innovator Champion of Change.” U.S. DOT Secretary LaHood praised the organization for, “thinking outside the box” in promoting careers in the trucking industry to women. This honor gave the WIT mission both credibility and immense exposure on a national level.

The Women In Trucking Association’s reach extends beyond our borders, as speaking invitations come in from officials in other countries trying to attract and retain more women in transportation. Voie shared best practices at the Transport Women Australia conference in Melbourne in 2012 and at the Elmia Lastbil Truck Show in Sweden the same year.

Our Canadian neighbors lag behind the U.S. in the involvement of women in trucking careers, but invite Voie to speak at Logistics Quarterly events, Truck World trade show and exhibit and OTR’s Recruiting and Retention Conferences.

In order to educate women (and men) who are still unfamiliar with the trucking industry and have never considered it as a career, we need to continue to show them that there are already women working as drivers, dispatchers, managers, safety directors and more. We need to help them by changing their perceptions, or their image of these careers. Women In Trucking Association is working hard to do that so we can all benefit from an increased presence of women at all levels in the trucking industry. We invite you to join us in this mission.

 

How Witty are you?

You might often hear the name “WIT” used when talking about Women In Trucking. This acronym often provokes some interesting conversations that take us by surprise.

“Wit” is defined as a noun:

1. Speech or writing showing perception and expression.

2. Understanding, intelligence or astuteness

3. Keep perception, intelligent observation

4. Mental faculties, senses.

With these definitions in mind, this article is intended to make you smile while supporting your intelligent perception and astuteness!

A person once asked our Chairwoman of the Board Leigh Foxall if she could pay her annual dues in two installments. Leigh blurted out that she’d be a “half WIT” if she paid six months at a time!

We’ve had to refrain from calling a lapsed member “WIT-less” more than once, and if you have been a member since the beginning, we think you are very “WIT-ty.” If your membership is lapsed, you are “at WITs end.”

Some of our members are wonderful in spreading the word about the Women In Trucking Association and they often urge other people to join. We call these people our WIT-nesses!

If you are a current member of Women In Trucking Association you should be receiving our weekly electronic newsletter, which we have appropriately named, “WIT e-news.”

If you work in the trucking industry, then you probably live by your wits, which means “to provide for oneself by employing ingenuity or cunning, or to live precariously.” Driving a truck would definitely require someone to live by their wits.

To have one’s wits about one means you remain alert and observant, and prepared for anything. Again, those of usin the trucking industry, but especially the men and women behind the wheel are professionals at “having one’s wits about them.”

If you look in a dictionary for words that begin with WIT, you’ll find some related terms, such as “wittily,” which means something is “in a witty manner.” Witticism is a witty remark made by a witster, or someone who is adept inmaking witticisms.

In an effort to lighten your summer mood, I would like to continue with a quote from Christian Nevell Bovee, a 19th century author who said, “Next to being witty yourself, the best thing is being able to quote another’s wit.”

William Hazlitti, a British writer, once called wit, “the salt of a conversation, not the food.” Ambrose Gwinett Bierce, an American journalist agreed, and defined wit as a noun, “The salt with which the American humorist spoils his intellectual cookery by leaving it out.”

American writer, Mark van Doren called wit, “the only wall between us and the dark.” He viewed the use of wit inconversation as something positive to keep us alert and to enhance the interaction.

If you were taught to “avoid witticisms at the expense of others,” as admonished by Horace Mann, a Massachusetts Congressman, you might not like the label of “Twit” when used to describe someone who is silly or annoying.

Using wit in a conversation might offend others, especially if the comment is directed at the listener personally. English poet, John Dryden remarked that, “Much malice mingles with a little wit.”

This article was meant to bring a smile to your face when you hear the word, wit, and to remind you of the importance of the Women In Trucking Association and our mission to increase the number of women in the truckingindustry, as drivers, CEOs, mechanics, safety directors and more.

In closing remember the words of Joseph Addison, an English writer, who said, “He thought he was a wit, and he was half right.”

Size matters!

Remember when you were a kid and the bully on the playground liked to pick on the little ones? He couldn’t have been a bully if he were a skinny little youngster. His bulk gave him more confidence than his brain provided. His size was a factor.

Think about what you would do if you found a penny on the sidewalk? Would you reach down and take the time to pick it up? What if that coin were a silver dollar? Would that make a difference? Does size matter when it comes to money?

Why is a marathon so challenging? Couldn’t we just let runners run a mile and give them ribbons for their success in the race? Does the length (size) of the race make a difference?

Does size really matter when it comes to associations? Would you be as willing to join a group that has four members or one that has four hundred or four thousand members? Why does size matter when it comes to Women In Trucking?

There are many reasons that size is crucial for the success of a nonprofit association such as Women In Trucking.

First, when we approach potential members and ask them to join, they want to know how big the organization is and how many people have already joined. They want to be sure that we are a solid, well-established group before they write a check for their dues.

Another reason size matters in associations relates to how much influence we have in regulatory matters that affect our members. If we want to meet with an agency to address concerns about an issue, the more people we represent, the greater the level of power we have as a group. The bigger the association is, the larger our voice is when it comes to matters that concern our members.

Size is also an issue when it comes to member benefits. In order to offer you a member discount on a product or service, we need to show the vendor that they will have a great deal of exposure to potential consumers. The more things we can offer to our members, the more money you will save through your relationship with us.

Why do large families buy things in bulk and purchase items by the case? It’s because the greater the size the less costly the item, but only when more is better. Doing things on a larger scale decreases the cost per person and is more cost effective. Size matters when it comes to shopping.

Companies who join Women In Trucking Association are interested in obtaining exposure to the greatest number of people who might want to do business with them. The more members we represent, the more corporate members we will attract as well.

You’ve heard about ways to increase your strength, increase your financial situation, and increase your status at work or socially. For associations, the goal is to increase members.

This is why we need you. Whether you are a student, driver, dispatcher, maintenance technician, carrier executive, or other industry employee, we need you to help us increase our size. You can do this by becoming a member, or if you’ve already joined, then invite someone else to be a member of Women In Trucking Association.

The more members we represent, the more we can accommodate your needs as an advocate for women in the trucking industry. It doesn’t matter if you are male or female, as we welcome anyone who believes in our mission* to join us. We are focused on representing you, and the more of you who support us, the more we can assist you.

Think about it … size does matter and you are an important part of our growth. Call us at 888-464-9482 or join online at www.womenintrucking.org.

*Mission: Women In Trucking was established to encourage the employment of women in the trucking industry, promote their accomplishments and minimize obstacles faced by women working in the trucking industry.

Kindness goes a long way…

You’ve probably heard the phrase “You can catch more flies with honey than with vinegar.” You might have heard this from your grandmother if you were overreacting to a request as a child. She actually meant that you’ll have a more positive response if you’re pleasant instead of cranky.

Perhaps we should remind ourselves of Grandma’s wisdom more often. How many times have you seen a co-worker treat someone with unpleasant behavior? How do you feel if your spouse or partner is unkind toward a server when you’re at a nice restaurant? How do you respond when a stranger glares at you when you’re child misbehaves?

In the book, “The Power of Nice,” the authors advise us to “exercise our niceness muscles.” Start smiling at strangers, say thank you to others, and start up a conversation by complimenting someone. In other words, be nice!

It doesn’t take a lot of effort to change our outward attitude, but it certainly makes our environment a better place. Not only will it make your day more pleasant, but also it could help you in your career.

Rohit Bhargava, in his book, “Likeonomics,” writes “people trust and choose to believe people they like.” If you’re talking to your coworker with a scowl on your face, how likable are you? People will support you and want to help you more if you are nice to be around.

Recently a professional driver backed into the dock and exited her truck. The forklift driver had been having a rough day and decided to take his lunch break instead of starting to load the trailer. She had two options: she could wait for an hour and lose valuable time, or she could smile and politely ask the dock worker if he’d load the pallets so she could be on her way. It sounds simple enough, but how many drivers assume the worst and berate the forklift driver?

How many of us blame the person behind the counter for the slow service instead of empathizing with him because he’s alone and there are six people in line? Do you get frustrated with the waitress if she forgets to bring your glass of water, even though you’ve asked twice? Sure, but remember what Grandma said about honey.

After a frustrating situation caused by a colleague’s actions that appeared to challenge my authority, I ranted to a friend. She advised me to, “assume good intent.” She suggested that he had my best interests in mind and acted in a way that he felt was supportive. Wow! That was a different angle that I hadn’t considered. I decided to use this as a reminder that things are not always as they appear to us.

When we assume good intent, it gives us a new perspective on other people’s actions. Instead of thinking the clerk is incompetent, treat him as if he wants to sell you the items and get you on your way. Don’t assume the waitress is purposely ignoring you; maybe she’s distracted by work or family issues. Really, she does want you to enjoy your meal.

We can agree that we truly WANT to be liked, and that it doesn’t mean we’re insecure. Bhargava claims we have a fundamental human need to be liked because of our need to form relationships. Since our brains are wired this way, not being liked can have negative affects on us.

If this is true, why do some of us walk around as if we have a chip on our shoulder? Many of us have a sense of entitlement and act as if we are “owed” something from others. This doesn’t promote like-ability, so if you feel entitled, get over it. You’re not that special.

For others, being a victim is easier than taking control of your circumstances and presenting a positive appearance. A victim is a helpless person, so the only way to change a victim’s attitude is to help them feel empowered and in control. Smiling is a great way to change the way others treat you, so turn the corners of your mouth upward and watch the effect you’ll have on people you encounter.

Try being nice, at least for one day. Give compliments, smile at everyone you meet, and be approachable and friendly. See if it makes a difference in the way your friends, family, and coworkers treat you. Maybe Grandma was right about catching flies with honey!